Helpful & Emergency Information

What to do when an orthodontic emergency occurs

Call our office as soon as the orthodontic emergency occurs. By calling our office and reserving an appointment, it allows us the proper time and preparation to appropriately handle each unique emergency. If you are dealing with an orthodontic issue (i.e. broken bracket) and already have a routine appointment scheduled, please notify us as soon as possible as we may need to allocate more time to remedy to the problem. If an orthodontic emergency occurs after business hours, please call our office phone to retrieve Dr. Helms cell phone number.

Loose Bands or Brackets

If you are experiencing a loose band or bracket, please call our office as soon as possible to determine the best way to proceed. Most of the time a loose bracket will not cause any harm short term, however it will most likely need to be replaced as soon as possible. If this occurs outside of patient hours, please call the office on the next business day to schedule an appointment. Occasionally, the offending band or bracket can be slid off the wire or repositioned temporarily to remedy any discomfort.

Poking Wires

Sometimes the small ties that hold the wire in place can come untucked from behind the bracket. If the main archwire is poking, try placing some wax at the end of it to relieve the discomfort. If the wire is abnormally long and causing pain, the wire can be clipped with a pair of nail clippers that have been sterilized with rubbing alcohol. If you cannot correct the poking wire with the previous methods, please contact our office to schedule an appointment.

Lost Separators

This is a very common occurrence due to the fact that as the separator creates space it increases the likelihood of losing it. Please call our office during business hours to see if it needs to be replaced.

Normal Discomfort

After a patient has their braces placed or adjusted, a week of discomfort/soreness is to be expected. Acetaminophen or other non-aspirin pain relievers will help with this discomfort. If the patient is not able to sleep through the night due to discomfort, please call our office to discuss with Dr. Helms.